Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• If there are any delays due to high order volume or unforeseen circumstances, we will notify you via email.

Shipping Rates & Delivery Estimates

• these rates and delivery times are calculated the shipping carrier, we bear no responsibility for rates and delivery times

Note: Delivery times are estimates and may be affected by external factors such as weather conditions or carrier delays.

Shipping Restrictions

• We currently ship to U.S. only.
• We do not ship to P.O. boxes, APO/FPO addresses, or restricted areas.
• International customers are responsible for any customs duties, taxes, or import fees.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• Please allow up to 24 hours for tracking updates.

Return Policy (14 Days)

Eligibility for Returns

• We accept returns within 14 days of the delivery date.
• Items must be unopened, unused, and in their original packaging to qualify for a refund.
• Opened or used products cannot be returned due to health and safety regulations.

How to Initiate a Return

1. Contact Us at Operation@crossroadnation.store with your order number and reason for return.
2. We will provide return instructions, including the return shipping address.
3. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

Refunds & Exchanges

• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).
• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos for a replacement.